What’s the problem?
Welcome to our After Sales Support Page! At AIR CLIQ, we prioritised your satisfaction and aim to provide comprehensive assistance even after the purchase of our products. We understand that sometimes issues may arise post-purchase, and we’re here to ensure a smooth resolution process for you.
AIR CLIQ
Should You Encounter An Issue…
Should you encounter any concerns or require support, our first recommended method is to reach out to us via phone, email, or through the LiveChat function. Upon contacting us, we will swiftly arrange an inspection to assess the nature of the issue.
If the concern is associated with manufacturing defects or related matters, we will guide you through the process of direct communication with the manufacturer for efficient resolution. On the other hand, if the issue pertains to installation or services, and falls within the warranty guidelines, rest assured that we will take proactive steps to resolve it promptly.
Our commitment to exceptional customer service extends beyond the point of sale. Trust us to address your post-purchase queries or issues efficiently and professionally. Thank you for choosing AIR CLIQ. Your satisfaction is our priority, and we are here to assist you every step of the way.
FAQ
My air conditioner is not working?
Check the remote, isolator switch near the outdoor unit, and the breaker in the switchboard. If issues persist, call a qualified technician for assistance.
My air conditioner is not blowing cold/hot air?
If your air conditioner turns on but doesn’t blow cold or hot air (according to your setting) please follow these steps:
- Check the remote controller settings
- Turn off the unit using the isolator switch and wait for 5 minutes
- Turn the isolator back on and then turn on the unit using the remote
If the issue persists, please call a qualified technician for professional assistance.
When I turn on the AC, it trips the circuit breaker. Why?
This indicates an electrical fault. Turn off the unit and call a qualified technician to diagnose and address the issue.
There is noise from the air conditioner indoor/outdoor. What should I do?
Stop the unit immediately. Check for obstructions in the fan or surroundings. If the issue persists, call a professional technician for inspection and repairs.